PRACTICE SUPPORT
Our experience, your aspiration
CLINICAL DEVELOPMENT
Staff Training and Development
Our Educational Supervisors as well as lead clinicians, nurses and managers provide training and support for all staff members. Whether you want to develop professionally, clinically or enhance your management skills, our dedicated team will ensure that you are fully equipped to be able to provide a range of dental services as well as run a successful business.
As a Head Dentist at your new JV practice, you will be trained on the following (see side table)
All our dentists meet at our Head Office monthly for a ‘study circle’ where we have the opportunity to train advanced skills such as Implants and Advanced Restorative via our LIVE Video and training facility.
SynTrain Academy, part of the Synergy Dental Group, provides all our Postgraduate Training from 1 day masterclasses through to PG Diploma and MSc programmes.
| ✓ Dental Sedation Mentoring. |
| ✓ Dental Implants Mentoring with accreditation from the Association of Dental Implantology (ADI) for Implant Mentoring. |
| ✓ Advanced Treatment Planning skills. |
| ✓ Preparation techniques for Crown and Bridgework. |
| ✓ Practice Management and Business skills. |
| ✓ Personnel Management including Appraisals and Recruitment. |
| ✓ Mentoring on becoming an Educational Supervisor (Vocational Trainer). |
| ✓ Support and development services for Dental Nurses and Admin Staff. |
Head Dentist Support
We support our Head Dentists with both clinical development to advance their careers further, but also through business support. Our partners become Head Dentists at the practice such that the practice is steered through clinical leadership. A Practice Manager supports the role of each Head Dentist on site as well as a Head Receptionist and a Head Nurse on site. This leadership structure is then supported through our Area Management and Central HQ team. Allowing our partners to concentrate on clinical dentistry whilst everything else is taken care of. Our wide mix of clinical expertise ranging from experienced Implant mentors, Sedation clinicians, Endodontists, Oral Surgeons and Restorative Dentists allows you to be supported clinically – you are not alone.
Often, practice owners cannot really ‘switch off’ from professional life, whether this is on evenings, weekends or during their vacations. Having a robust system and dedicated team structure, allows our partners to enjoy a very healthy work-life balance.
Our partners as Head Dentists have access to monthly P&L’s, practice KPIs and more from our integrated management systems from anywhere, anytime.
GROWTH AND BRAND
Marketing and PR
In a highly competitive market place, effective and strategic marketing campaigns are crucial in being able to develop successful practices. We have invested thousands through our expert Marketing Team who ensures that we stay at the cutting edge of social media; online marketing; high Google rankings and SEO; branding; print and design services; service advertisement; community awareness; political input as well as patient feedback and testimonials to ensure that each practice is delivering the highest level of care for all our patients.
We produce highly effective press advertisements; high quality leaflets and brochures; well established websites; education to local schools and other PR activity to raise the profile of our trusted brand. Each site is visited by our Marketing Manager regularly to ensure that local strategies are implemented and tailor-made.
As a new practice owner, you will benefit immensely with our current marketing and PR profile. Each practice receives new NHS and private patient enquiries daily and we register on average 200 patients a month. So you can concentrate on treating and providing a great dental service for your patients. We have a very strong digital presence including Social Media and work closely with influencers.
| ✓ Dental Sedation Mentoring. |
| ✓ Dental Implants Mentoring with accreditation from the Association of Dental Implantology (ADI) for Implant Mentoring. |
| ✓ Advanced Treatment Planning skills. |
| ✓ Preparation techniques for Crown and Bridgework. |
| ✓ Practice Management and Business skills. |
| ✓ Personnel Management including Appraisals and Recruitment. |
| ✓ Mentoring on becoming an Educational Supervisor (Vocational Trainer). |
| ✓ Support and development services for Dental Nurses and Admin Staff. |
SYSTEMS
Information Technology and AI
Effective IT systems are key and the backbone for any successful business and service. Synergy has therefore developed its own bespoke Information Technology systems and the latest AI intergations to be able to offer each practice the ability to record and access Clinical Governance Systems; Practice Accounts; Personnel Management and Appraisal; Clinical Audits and Risk Assessments; Marketing Profile and Results; as well as the ability to communicate promptly with each clinician or senior staff at other Synergy Branches. This has been made possible by cloud computing and data sharing technology.
Our investment in Information Technology has allowed data recording and monitoring by a central team as well as secure communication between branches. This ensures that the daily, weekly, and monthly activities are recorded, analysed and finally reported to our central management team on aspects of business management. Clinicians are also able to share clinical opinion and offer indirect supervision on treatment plans and cases on this secured platform from any other branch.
We also work closely with Dentally, at each site allowing excellent support services for our patient dental records. Further, our bespoke preventative patient treatment plan IT system allows practitioners to deliver the most appropriate preventative treatment plan for patients implementing NICE recall guidance and the Delivering Better Oral Health Toolkit.
Each JV Partner has access to the full dashboard on practice performance from anywhere at any time from their mobile or desktop device in real time.
| ✓ Dedicated IT Manager for internal support |
| ✓ Implementation of the full IT network |
| ✓ Centralised patient management software updates |
| ✓ Centralised CCTV monitoring |
| ✓ Centralised cloud services updates |
| ✓ Access to Synergy’s IT contractors for CCTV, burglar alarm, smoke alarm, IT network and hardware maintenance |
SITES AND EQUIPMENT
Property Services and Development
A successful business relies on the acquisition of the most appropriate location for delivering our services. At Synergy, our experienced acquisition team of property specialists ensures that not only do we locate a property which has maximum impact on the local market, but also organise and manage the following: (see side table)
Synergy Dental’s practice design was developed by a professional design consultancy and incorporates the professional requirements of our dental partners. Our contemporary design takes into consideration the patient journey, feedback and warm and welcoming environment. We understand the importance of customer service and patient well-being. Thus, this ethos has been integrated into our design philosophy. We can use our expertise to design a bespoke practice design and branding for your personalised brand.
We invest in modern equipment and environment that you can flourish with your clinical dentistry
| ✓ Bespoke Architect Practice Designs | ✓ Practice Design |
| ✓ Contract Management of Practice Refurbishment | ✓ Security |
| ✓ Ongoing Property Maintenance | ✓ Lease and Rent Negotiations |
| ✓ Planning Consents Including Building Regulations and Signage Consents |
PATIENT COORDINATION
Central Sales and Triage Team
Our clinically led central triage and treatment coordination team ensures your practice appointment diary is well managed. Each patient enquiry is firstly triaged by our central triage team ensuring suitabilty of treatment and the appropriateness of booking is justified. Most bookings through our Central Sales and Triage Team are for Smile Makeover Treatments and Dental Implants.
| ✓ Central call centre for appointment diary management |
| ✓ Patient coordination and triage, centrally |
| ✓ Central admin support for incompletes, recalls and debtors |
Ready for that level of support?
Every part of Central HQ exists to give partners back their time. Talk to our team about what practice support looks like for you.
PARTNER STORIES
Hear it from our partners
A straightforward process, designed to give partners clinical freedom, control, and financial growth.
Ready to talk about your future?
Whether you’re exploring a JV partnership, an existing opportunity, or the associate route in, our partnerships team is here for a no-pressure conversation.